Shipping
Free on every order. US delivery in 5–8 business days, international 12–24. Everything is made to order, so there is a short production window before anything ships.
Production and delivery
Every Ash Krow piece is printed after you order it. Two stages, and the estimate you see at checkout covers both.
- Cost
- Free, every order
- Production
- 2–4 business days
- Transit (US)
- 3–5 business days
- Transit (international)
- 10–20 business days
- Total, US
- 5–8 business days
- Total, international
- 12–24 business days
These are estimates based on our production partner's average times, not guarantees. Busy release periods, holidays and carrier delays can extend them. If an order is running materially late we will tell you rather than wait for you to ask.
Cost
Shipping is free on every order. No minimum, no threshold to reach, no surcharge added at the last step. The price on the product page is the price you pay.
Import duties and taxes charged by your own country are separate and are not something we can waive — see below.
Tracking
You get a confirmation email when the order is placed and a second email with tracking when it ships. Tracking can take 24–48 hours to start updating after you receive it; that is normal and does not mean the parcel is lost.
International orders, customs and duties
We ship worldwide. Import duties, taxes and customs fees are set by your country and are not included in the price or shipping you pay us. Where they apply, they are the customer's responsibility and are usually collected by the carrier on delivery.
If a parcel is refused at customs and returned to sender, we will refund the item cost in full, or re-ship it once the duties are settled.
Wrong or incomplete addresses
Check your address at checkout. If an order is undeliverable because of an incorrect or incomplete address:
- If it is returned to us, we will re-ship it free once you have confirmed the correct address.
- If it is not returned to us, we cannot replace it free of charge — the garment and the postage are both gone.
If you spot a mistake, write immediately — before production finishes we can usually still correct it.
Lost, delayed or damaged parcels
Once a parcel is with the carrier it is in their hands, but chasing it is our job, not yours. Contact us if:
- Tracking has not moved for 7 business days.
- The parcel is marked delivered but has not arrived — check with neighbours and your local depot first, then tell us.
- It arrives damaged. Photograph the packaging and the garment before doing anything else.
For anything lost in transit or damaged on arrival, we replace or refund it. You are not asked to pursue the carrier yourself.
Order changes and cancellations
Because production starts quickly, there is a short window. Write as soon as possible: if the piece has not entered production we can change the size, address or cancel it outright. Once printing has begun the order cannot be cancelled, and the returns policy applies instead.
Getting in touch
Ash Krow Clothing, 304 S Jones Blvd #2203, Las Vegas, NV 89107.
Questions about any of this: use the contact form or write to hello@ashkrow.com. One person reads the inbox and answers within one to two business days.
Last updated 15 August 2026 · Ash Krow