Returns
Fourteen days from delivery. If something is wrong with the garment, that is on us, and it costs you nothing to put right.
Short version. Defective, damaged or wrong item: tell us within 14 days and we replace or refund it at our cost — no return shipping to pay, and usually no need to send it back. Changed your mind: return it within 14 days unworn with tags on, and you pay the return postage.
If something is wrong with the order
This covers a garment that arrives damaged, misprinted, defective, or is simply not what you ordered.
- Contact us within 14 days of delivery.
- Send photographs of the problem and of the garment's neck label.
- We will replace it free, or refund it in full — your choice.
- You are not charged return shipping. In most cases we will not ask for the item back.
No argument, no restocking fee. A misprint is our failure, not your problem.
If you changed your mind
Everything is printed after you order, so a returned piece cannot go back on a shelf. We still accept these returns, because you should be able to buy a garment you have never touched without risk.
- Request a return within 14 days of delivery.
- The garment must be unworn, unwashed, unaltered and free of smoke, scent or pet hair, with tags attached.
- You pay return postage, and we recommend a tracked service — we cannot refund what does not reach us.
- We refund the price of the item once it arrives and passes inspection. Because shipping was free, there is no shipping charge to refund.
Wrong size
Treated as a change of mind, so the 14-day terms above apply. Before ordering, please use the sizing guide — every piece has a full measurement table taken flat, and everything is cut oversized. If you are between sizes, ask us first; we would rather answer a question than process a return.
How to start a return
- Write via the contact form or to hello@ashkrow.com with your order number and what is wrong.
- We reply within one to two business days with a decision and, if a return is needed, the address to send it to.
- Do not post anything back before you hear from us — unannounced returns can go missing and cannot always be traced to an order.
Refunds
Refunds go back to the original payment method. We process them within 3 business days of approving the return; your bank then takes its own time, usually 5–10 business days, to show it. We cannot refund to a different card or account.
Exchanges
We do not run exchanges as a separate process. It is faster to refund the original piece and place a new order for the size or item you want, so your replacement enters production immediately rather than waiting on a parcel in transit.
Your statutory rights
Nothing on this page limits rights you have under the consumer law of your own country. Where local law gives you a longer cancellation window or stronger remedy than the terms above, that law applies.
Getting in touch
Ash Krow Clothing, 304 S Jones Blvd #2203, Las Vegas, NV 89107.
Questions about any of this: use the contact form or write to hello@ashkrow.com. One person reads the inbox and answers within one to two business days.
Last updated 15 August 2026 · Ash Krow